Technology and Labor: Beyond the Promise of Efficiency

Authors

  • Maurizio Atzeni Facultad de Economía y Negocios , Alberto Hurtado University image/svg+xml
  • Alejandro Castillo Programa de Estudios Psicosociales , Diego Portales University image/svg+xml

DOI:

https://doi.org/10.11565/gesten.v9i1.162

Keywords:

algorithmic management, labor process, technological determinism, artificial intelligence, worker autonomy

Abstract

This paper challenges the dominant narrative that treats technology as a neutral force driven solely by efficiency and productivity. Drawing on critical labor studies and on the work of Harvey and Braverman, the authors argue that technological innovation, including Artificial Intelligence, is intrinsically shaped by power relations and capital accumulation strategies. The analysis suggests that the primary function of these technologies is often to reorganize labor processes in order to reinforce managerial control and reduce worker autonomy, rather than simply to improve technical output. The text discusses how algorithmic management renders control invisible yet constant, leading to the precarization and deskilling of work. It closes with a call for the democratization of technological development and for regulation ensuring that digital tools foster human emancipation rather than subordination.

Downloads

Download data is not yet available.

References

Acemoglu, D., & Restrepo, P. (2019). Automation and new tasks: How technology displaces and reinstates labor. Journal of Economic Perspectives, 33(2), 3-30. https://doi.org/10.1257/aer.20160696 DOI: https://doi.org/10.1257/jep.33.2.3

Atzeni, M. (2023). The labour process and workers’ rights at Mercado Libre: Hiding exploitation through regulation in the digital economy. Work in the Global Economy, 3(2), 181-200. https://doi.org/10.1332/27324176Y20230000000003 DOI: https://doi.org/10.1332/27324176Y2023D000000003

Atzeni, M., & Filipetto, S. (2025). Mercado Libre y el uso de nuevas tecnologías en el E-commerce: ¿Qué consecuencias tiene para los trabajadores? Observatorio Económico, (203). https://fen.uahurtado.cl/2025/noticias/revista-observatorio-economico-no203/ DOI: https://doi.org/10.11565/oe.v1i203.594

Bernhardt, A., Kresge, L., & Suleiman, R. (2023). The data-driven workplace and the case for worker technology rights. ILR Review, 76(1), 3-29. DOI: https://doi.org/10.1177/00197939221131558

Boccardo, G., Castillo, A., & Ojeda-Pereira, I. (2022). Beyond algorithmic control: Ordering and delivery platforms labor process in the Chilean retail production network. Journal of Labor and Society, 25(3), 329-366. DOI: https://doi.org/10.1163/24714607-bja10063

Braverman, H. (1974). Labor and monopoly capital. Monthly Review Press. DOI: https://doi.org/10.14452/MR-026-03-1974-07_1

Castillo, A., Howcroft, D., & Martinez Lucio, M. (en prensa). Trade Unions and Sociotechnical Change: Examining Legal Mobilisation in the Retail Sector in Chile. New Technology, Work and Employment.

Frey, C. B., & Osborne, M. A. (2017). The future of employment: How susceptible are jobs to computerisation? Technological Forecasting and Social Change, 114, 254-280. DOI: https://doi.org/10.1016/j.techfore.2016.08.019

Gutierrez Crocco, F., & Atzeni, M. (2022). The effects of the pandemic on gig economy couriers in Argentina and Chile: Precarity, algorithmic control and mobilization. International Labour Review, 161, 441-461. https://doi.org/10.1111/ilr.12376 DOI: https://doi.org/10.1111/ilr.12376

Harvey, D. (2014). Diecisiete contradicciones y el fin del capitalismo. Traficantes de Sueños. https://traficantes.net/sites/default/files/pdfs/Diecisiete%20contradicciones%20-%20Traficantes%20de%20Sue%C3%B1os.pdf

Howcroft, D., & Taylor, P. (2023). Automation and the future of work: A social shaping of technology approach. New Technology, Work and Employment, 38(2), 351-370. DOI: https://doi.org/10.1111/ntwe.12240

Noble, D. (2017). Forces of production: A social history of industrial automation. Routledge.

Wood, A. J. (2021). Algorithmic management consequences for work organisation and working conditions (JRC Working Papers Series on Labour, Education and Technology No. 2021/07). Joint Research Centre.

 Tecnología y trabajo

Downloads

Published

2025-01-22

Issue

Section

Paper

How to Cite

Technology and Labor: Beyond the Promise of Efficiency. (2025). GESTIÓN Y TENDENCIAS, 9(1), 5-7. https://doi.org/10.11565/gesten.v9i1.162

Most read articles by the same author(s)